Refund policy

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food).

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure exchanges is to contact us direct and once the return is accepted, we will advise the best process to take.

Refunds

The cancellation fee on your booking is 50% one month or less and no refund two weeks or less prior to your arrival. By reading this you accept these terms and conditions.

However in some circumstances we can work with you and offer a transfer to another event

Please remember it can take some time for your bank or credit card company to process and post the refund too.

As some of our goods are perishable it is not possible to issue a refund unless the goods have not left our premises.